For your business to operate like a well-oiled machine, you need everyone in your team to be consistently at their best. Even just one person performing below par can significantly impact an organisation’s efficiency and productivity.
Often, disagreement will come down to a mismatch in expectations.
In my experience, following a simple, 4-step process will help business owners and team managers deal with a range of under performance issues and bring out the best in their colleagues:
- Step 1: Awareness
Before an issue can be addressed, both parties have to be aware of it.
To ensure both parties have the same level of awareness, a conversation has to occur.
- Step 2: Acceptance
To change an individual’s behaviour, acceptance of the situation and acceptance that there is a need for something to change – for good or bad – is key.
- Step 3: Action
Having acknowledged that something needs to change, you need to decide how to make it happen. The action you choose to implement will be informed by the conversations you have with the individual concerned, the nature of the issue and how critical it is to your business.
- Step 4: Assessment
Maintaining consistent performance is an ongoing process and assessing the effect of any action you take is essential. As with all the other steps in the process, this needs to be a collaboration between you and your employee or team member.
At Organic P&O Solutions, we believe that optimising performance depends on a business and its employees working together cohesively.
Instead of focusing on under performance in isolation, business owners and managers benefit best when thinking holistically and strategically about what they want from an individual in a specific role.
Do You Need Help Managing Under performance?
If you could use some help or advice about managing underperformance, our experts are on hand to guide you through all aspects of the performance process, including how to define the issues and address the difficult conversation you’ve been avoiding. We’ll ensure you know how to conduct an effective one-to-one discussion that puts you in prime position for a positive outcome for all parties.
Call us today for an initial discussion and to find out more about how Organic P&O Solutions can help YOU to improve performance in your organisation.
