Thames Water has apologised for major outages that left thousands of neighbours and businesses with no water and reduced pressure.
The two serious outages occurred in the Reading area last year.
During the first incident last January, households were left without water for days after supply disruption at Pangbourne Water Treatment Works.
Thames Water staff handed out bottled water to help residents at the Tesco Extra car park in Napier Road until the supply was restored.
Last November, burst water mains in Reades Lane, Sonning Common, led to neighbours experiencing low pressure.
The impact of both of these incidents led the company to pay compensation to 6,778 households and commercial properties in the Reading area.
These customers will now receive £30 for the loss of water and a further £30 for each additional 12 hour period without water.
A Thames Water spokesperson said: “We apologise to our customers in the Reading and Caversham areas who were affected by water outages last year (January and November respectively). We understand how disruptive it is to be without water, and we’re sorry that, in these instances, we did not meet the high standards of service we aim to provide.
“Payments were made to customers under our Customer Guarantee Scheme, which reflect both our regulatory obligations at the time of these water outages in 2024 and additional compensation we choose to provide.
“We recognise the frustration and inconvenience caused by these incidents and are continuing to invest in improving both our infrastructure and the service we provide to our customers.”
