A BRACKNELL-based IT firm has scooped another award, this time looking at the future.
Content Guru, a cloud contact centre and customer experience (CX) technology firm, won Best Cloud Automation Solution at the Computing Cloud Excellence Awards 2023. The award was for its generative AI capabilities delivered through its storm platform.
The awards celebrate the top performers in the UK cloud industry, from the most innovative and compelling products and vendors to the top use cases from end-user firms.
Winners were selected on their ability to respond to changing market conditions and implement innovative cloud solutions.
A panel of judges, including Computing’s Editor Tom Allen, deemed Content Guru’s storm Machine Agent the Best Cloud Automation Solution based partly on implementation within crucial UK government agencies, as well as innovative features which became globally available earlier this year.
The awards were held at a ceremony in the Montcalm Marble Arch Hotel, London, where teams from all over the UK, and beyond, celebrated the achievements of forward-thinking and innovative projects and individuals.
“We are delighted to be recognised once again by this esteemed awards programme for our best-in-class storm Machine Agent intelligent automation suite,” said Richard Manthorpe, product management director at Content Guru, which is based in Eastern Road.
“Leveraging best-in-class AI capabilities such as Natural Language Processing (NLP), video recognition and more, Machine Agent can be deployed both autonomously and alongside human contact centre agents; enabling customers to self-serve, and agents to take the next best action for a query, cutting response times.
“We are proud to be at the forefront of innovation in this area of cloud technology, with the goal of providing all of our clients with market-leading conversational AI capabilities.”
