Royal Berkshire hospital has been rated highly by its patients in this year’s Care Quality Commission (CQC) Inpatient survey.
The CQC annual survey looks at what it’s like staying in hospital. Based on responses from patients at the Royal Berkshire NHS Foundation Trust, 87% of them rated their overall experience a 7 out of 10 or higher – reflecting the dedication of its teams to delivering high quality care.
Patients also reported consistently being treated with respect and dignity during their hospital stay, with the trust receiving a 94% satisfaction rating, above the national average of 82%.
The survey asked people to give their opinions on the care they received, including quality of information and communication with staff, whether they were given enough privacy, the amount of support given to help them eat and drink, and on their discharge arrangements.
Thanks to the dedicated staff, of 45 questions where a direct comparison could be drawn from last year’s results, the RBH built on its ranking of most improved Trust in the 2023 survey, maintaining positive scores.
Katie Prichard-Thomas, chief nursing officer, said, “I’m so proud of colleagues right across the Trust, their care, compassion, and dedication to our patients is reflected in these results.
“Patient voice matters, and I’m grateful to everyone who has taken the time to share their feedback with us.
“It helps us to understand what’s going well, and where we can make further improvements to their experience with us
“The areas where we’ve improved are wide-ranging, which against a national backdrop of challenges, with both the demand on our services, and the complexity of the care patient’s need increasing, is especially encouraging.”
